1. Exchange Policy

• • Exchange available within 7 days of receiving the order.
  • Product must be unused, unopened, and in its original packaging.
  • Customers will pay the exchange shipping charges.
  • Exchange allowed for the same item or product of equal value.

2. Damaged Parcel Policy
   • If the parcel is damaged by the courier, customer must provide:
   • Clear photos
   • Unboxing video (recommended)
   • 50% compensation is provided for courier-related damage.
   • Full compensation is not applicable due to courier responsibility.

3. No Refund Policy

• • We do not offer refunds.
  • Only exchanges are accepted under the policy terms.

4. Order Cancellation

• • Orders can be canceled before shipment only.
  • Once shipped, the order cannot be canceled.

5. Customer Responsibility

• • Customers must provide accurate address and contact information.
  • Delivery failure due to incorrect information will require the customer to pay reshipping charges.

❓ Frequently Asked Questions (FAQs)

1. Are SK Bloom Organic products 100% natural?
   • Yes! All our products are handmade, organic, chemical-free, and cruelty-free.

2. How long does delivery take?
   • 2–4 days for major cities
   • 3–7 days for other areas

4. Do you offer refunds?
   • • No, we do not offer refunds, only exchanges.
5. What is your exchange policy?
   • • Exchange within 7 days
     • Item must be unused & unopened
     • Customer pays exchange shipping charges
6. What if my parcel arrives damaged?
   • If the courier damages your parcel, you will receive 50% compensation with proof (photos/video).
7. Can I cancel my order?
   4. Yes, only before shipping.
8. Are your products suitable for sensitive skin?
   • Yes, our formulas are dermatologist-guided and gentle. Patch test recommended.
9. Are you a registered brand?
   • Yes — Registered Company ®️, Trademark™, Taxpayer (2025).
10. Are your products chemical-free?
    • Absolutely. No parabens, no sulfates, no harsh chemicals.
11. Do you offer COD?
    • Yes, Cash on Delivery is available across Pakistan.
12. How can I contact customer support?
    • You can reach us anytime through:
    • Instagram: @skbloomorganic
    • Facebook: SK Bloom Organic
    • WhatsApp: +92 370 1034027
    • Email: skbloomorganic@gmail.com